CW Squared Beef: Return, Refund, and Replacement Policy

OVERVIEW

As a seller of perishable raw food products, CW Squared Beef’s primary responsibility is to ensure the safety and accurate fulfillment of your order upon arrival.

We maintain a strict No-Return Policy for all products. It is not in anyone’s best interest to return beef, so we do not accept returns in any form.

Product Guarantee

We guarantee that every order will arrive at a refrigerated coldness of 36 degrees Fahrenheit or lower.

  • If your product arrives damaged, rotten, or contaminated in any way, please dispose of it immediately and contact us right away. We will work with you to arrange a refund or send a free replacement.

  • If your product has spoiled in transit, please dispose of it immediately. If your product is still usable, we recommend donating it to your local food bank.

  • If there are any errors in the fulfillment of your order, please contact us. We will happily work with you to find the best resolution through either a refund or replacement.

  • If your order is taking longer than expected, or you no longer wish to receive an unfulfilled order, please contact us and we will happily refund your entire order.

A Note on Our Beef

Our all natural Texas, pasture raised beef is unique. Therefore, it cooks faster and often requires adjustments to your usual approach with grocery store beef products. Personal preference regarding taste or texture is not grounds for any resolution on our part.

RETURN POLICY

CW Squared Beef does not accept returns under any circumstance. If products arrive compromised, the receiver must immediately dispose of them.

REFUND/REPLACEMENT GENERAL POLICY

We reserve the right to accept or refuse any refund or replacement request at our sole discretion.

  • Processed refunds will be credited back to the original payment method through the platform (Squarespace, or Zelle). Funds will be deposited in accordance with the policies of the respective payment processor.

  • Replacement items do not have a set timeline for delivery.

Timeline for Issues

  • After receiving your order, you have 48 hours to notify us of any issues with delivery or product quality. We reserve the right to approve or deny any refund or replacement request. Replacements are only eligible for our subscription products as we are a small, boutique ranch. Each heifer is purchased with a specific client in mind, and quantities are extremely limited until the next cycle of butchering.

  • 10 days after the delivery date, the order is non-refundable and non-replaceable in any circumstance.

  • Resolution may result in a full replacement, partial replacement, full refund, or partial refund. In some situations, the customer may be asked to cover the shipping cost for replacement items.

Quarter/Half & Whole Cow Orders

Refunding Deposit Before Fulfillment

Any Quarter/Half/Whole Cow deposit is eligible to be fully refunded until 30 days before processing of your heifer. A customer can cancel their order for a full refund before the 30 day mark for any reason. Requests are preferred via email or text, but can be done via phone call.

Returns/Refunds on Half/Whole Cows

  • Returns are not allowed in any circumstance, at any point, for Quarter/Half or Whole Cow orders.

  • After the product is received by the customer, there are no full or partial refunds for Half and Whole Cow orders in any capacity.

Customer Dissatisfaction with Product

  • CW Squared Beef sells a raw refrigerated product and is not responsible for outcomes resulting from the customer’s preparation of the product.

  • Any request for resolution should be made within 48 hours of delivery in either text or email.

Quarter/Half/Whole Cow Shipping Order Compromised in Transit

For Half/Whole Cow orders that are shipped, any packages compromised in transit are eligible to be partially refunded with store credit or credits applied to a next cycle purchase of an equal or greater order, as replacements are simply not doable for our business. Any shipping delays or damage can be handled directly with the UPS and customer.

  • "Compromised" generally refers to:

    • Product temperature upon arrival was above 36 degrees Fahrenheit

    • Order was in transit for longer than 4 days.

    • Container was damaged in transit.

      • Any delay or exception by the shipping service that disrupts normal operation are subject to solution with the shipping carrier and the customer themselves.

  • We will consider all customer concerns regarding product condition.

  • "Compromised" does not refer to normal product conditions, including (but not Fahrenheit, loose seals on vacuum packaging, or minor butchering details.

These policies are agreed to by the customer through our Terms of Service.